• 020 3488 3645
  • 71-75 Shelton Street, Covent Garden London, WC2H 9JQ

Terms & conditions

Please read these terms of business carefully before booking. If you make a booking, you are considered to have read and accepted our terms and conditions of business. You will also be sent a formal contract for signing.

Business Travel & Relocation – Booking procedure
To make a reservation you will need to send an e-mail from an authorised person within your company. The e-mail should contain the following information:

Guests names, apartment name and type, dates of stay, special requirements, ETA and the intended method of payment.

For new clients or clients that do not have an existing credit facility, we will require full payment at the time of booking. For clients that already have a credit facility, we’ll need invoicing instructions, as well as any Cost Centre codes or PO numbers that need to be shown on the invoice.

Methods of payment

Credit / Debit Card
We’re able to accept payment by most major credit and debit cards. There is no fee for debit card payments. However a 1% surcharge will be applied for Visa and Mastercard payments and a 3.35% surcharge for payments by American Express.

Bank transfer/ BACS / CHAPS / Wire
If you intend to pay by bank transfer please request our bank details. Please ensure that the payment reaches our account nett of bank charges. The remitting bank must clearly show your name and booking reference on the transfer. A copy of the transfer should also be sent to us by e-mail.

Any changes made once a booking has been confirmed may incur a charge or be treated as a cancellation, if they are within the cancellation period.

International bookings
All rates shown on our website and in proposals are in Pounds / Sterling (GBP).

Foreign transactions only
Should there be an adverse fluctuation between the foreign currency exchange rate and Sterling, we reserve the right to re-calculate the nightly rate and impose a surcharge on the total amount that’s due.

Both the website and the proposal that we send clearly show the cancellation policies that apply for each apartment building. Should it be necessary to cancel your booking, please contact us either by phone or e-mail, and then advise us of the cancellation in writing. Cancellation policies will apply. No refunds will be made for non-arrivals, late arrivals or early departures. We recommend that clients take out travel insurance.

Security deposit
Clients are required to provide the apartment management with a security deposit by credit card, in advance of arrival. Any breakages or damage resulting from your occupancy will be charged to the client’s card. All incidental charges such as taxis or laundry must be settled in full before departure.

Arrival/departure times
Please note that check-in and check-out times vary. Should you require either an early check-in, eg. before 3.00pm or a late check-out time after 10.00am, we suggest that you reserve the apartment either from the night before or the following night.

GIGLI Luxury Apartments act solely as an agent and not as principal for the apartments. We cannot be held liable or accept responsibility for any dissatisfaction that you may have with an apartment. We will try our best to resolve any problems or issues that are notified to us, either by phone or in writing, during your stay.

There may be occasions when due to circumstances beyond our control, we need to amend your booked accommodation at extremely short notice. Should this be unavoidable, we will use our best endeavours to provide you with an alternative apartment of an equivalent standard and price in a similar location. We will inform you of any such changes in advance of your arrival and give you the opportunity, when time permits, to accept or decline the alternative.