Your rights with regard to your personal data held by GIGLI Luxury Apartments
You have a right to ask us to stop processing your personal information, and if it’s not necessary for the purpose you provided it to us for (e.g. to engage as a consumer of our agency services for accommodation or other services or as a supplier of accommodation services or other services) we will do so. Contact us by emailing us at email@example.com or writing to us at GIGLI Luxury Apartments, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ if you have any concerns.
You have a right to ask for copies of the personal information we hold about you, and details of how we use that information. If there are any discrepancies in the information we provide, please let us know and we will correct them.
You can also update your personal information or change your preferences for communications by emailing firstname.lastname@example.org or writing to us at GIGLI Luxury Apartments, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
You have a right to be ‘forgotten’ by GIGLI Luxury Apartments. This will involve us identifying and deleting or anonymising all data held by us about you and any suppliers we use to provide services to you and process our data, where this does not affect our ability to comply with applicable legal, tax or accounting requirements.
GIGLI Luxury Apartments will not retain your personal information longer than necessary and will determine if there is no ongoing legitimate business need to process your personal information. If you work for a client or supplier organisation and we are informed by your employer that you no longer work for the company, or if mail is returned to that effect or there are two consecutive hard email bounces, we will either delete or anonymise your personal data. If you are a sole trader or individual, if mail is returned or there are two consecutive hard email bounces, or you do not open any emails for a period of 12 months we will contact you to request consent to continue to hold and process your information and subsequently, as appropriate, we will either delete or anonymise it.
If you are an end-user of the accommodation or other services whose information has been passed to us by our client who is acting on your behalf or you have submitted in order to benefit from any of our services, we will retain your information for a period of no longer than six weeks following your departure from the accommodation or, in the case of any complaints or issues for as long as is necessary for the issue to be resolved.
Where deletion or anonymisation is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion or anonymisation is possible.
In relation to all of these rights, please contact us in the first instance, outlining your specific request. We will then advise you of the process. This will, as a minimum, involve you supplying us with proof of your identity to ensure that we only provide personal information to the right person.
We will always acknowledge your request within 5 working days and respond as fully as possible within one month of receipt. Where the request is complex we will always seek to fully respond within two months. We reserve the right to charge a fee for unfounded and excessive requests.
In certain circumstances (e.g. where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.
You have a right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority